Terms & Conditions

Delivery & Shipping

Product prices on this website are exclusive of delivery and shipping charges, with the exception of the Total Price listed under the Customer’s Shopping Cart, which is inclusive of these charges. Shipping rates are calculated by size and weight of the item(s) being shipped. CryoGenik Ltd will endeavour to deliver products to the Customer as soon as possible with all items sent as 2nd Class Royal Mail taking 2-5 days for delivery.
CryoGenik Ltd reserves the right to refuse to deliver to an address that may not be secure. This address could be (but is not limited to) a communal postal address, a BFPO or a PO Box. In this event, CryoGenik Ltd will inform the Customer as soon as possible. CryoGenik Ltd will not be liable to the Customer in the event that CryoGenik Ltd is prevented by circumstance from delivering product that the Customer has ordered.
The Customer should be aware that, when goods are shipped internationally, they are subject to opening and inspection by Customs authorities and can incur customs charges that the Customer is liable for.
Any claims for any additional postal charges as a result of a mistake by CryoGenik Ltd, i.e unpaid postage, can be sent to cryogenik@hotmail.com along with evidence of the error. 

Returns & Exchanges Information

Items can be returned within 14 days of purchase for a full refund, or 30 days for an exchange. If the return is the result of an error on our part, e.g we’ve sent the wrong item, we will also pay return postage.

We aim to issue refunds within 3-5 working days of us receiving your returned item.

If you need to return an item, please use the contact us form. We will aim to respond within 24 hours.

We do not guarantee against shelf wear or minor damage to packaging during shipping. Funko does not consider minor paint and packaging imperfections as defects, so they cannot be returned due to these imperfections.

Right to Cancel

The Customer may cancel their order, for any reason and at any time, up to fourteen working days after the Customer has received their goods. In the event that the Customer wishes to cancel their order, the Customer must inform CryoGenik Ltd in writing. It is also possible to send an email to cryogenik@hotmail.com.
In the event that the Customer has unsealed the packaging on a CD, DVD or audiotape, the Customer’s right to cancel no longer applies.
Should a customer wish to invoke their right to cancel on any other item, the product must be returned to CryoGenik Ltd in its original packaging and in a resalable condition with all seals and wrappings.
Should the Customer invoke their right to cancel, the following Terms apply. If CryoGenik Ltd has not yet despatched the product, CryoGenik Ltd will cancel the Customer’s order and no costs will be charged to the Customer’s account. If CryoGenik Ltd has already despatched the product, the Customer will not be able to cancel their order by accessing their online account. The Customer should contact cryogenik@hotmail.com.
In this instance, the Customer undertakes the responsibility to return that product to CryoGenik Ltd. CryoGenik Ltd will refund the cost of the item, but will not refund any postal charges paid by the Customer as part of their initial order. The Customer must return the item to CryoGenik Ltd within 14 days of receipt to qualify for a refund.
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